NPCS : North Pointe Consulting Services

Why Will You Hire North Pointe Consulting Services?

Hire North Pointe to: Gain an un-biased and objective snapshot of your organization. Tackle problems too large for your current workforce without having to add employees and overhead. Tap into the wealth of experience of the NP team for application within your organization. Provide meaningful solutions and tangible results.
NPCS Value Packages™ provide the greatest value to North Pointe Consulting Service’s clients by grouping coaching and training services with complimenting services. Clients save money by benefiting from the services while the consultant is already assigned to the client.

Start Up Business Value Package • Advertising • Branding • Incorporation Services Restructuring Value Package • Company Impact Analysis (CIA) • Crew Resource Management (CRM) • Entity Resilience • Management Training Program/Handbooks • Operational Efficiency • Status Snap Shot Organization Training Value Package • Corporate Training • Customer Service • Employee Value & Value Chain • Leadership Development • Organizational Communication	Advertising Has your organization’s marketing department hit a wall? Are your advertising dollars being spent in the wrong places? If not studied and continually monitored, advertising can be one of the largest money pits in business. Do not waste any more money before calling our experts. Time is of the essence! Branding How do you position your company to become a market competitor? Call on our branding experts to establish your company’s position! Incorporation Services Our legal team provides a full range of incorporation servies. The process starts with a one on one consultation with our legal team to discuss with you and educate you on teh different incorporation options. LLC, S Corp, C Corp, etc., we will work with you to tailor fit your unique busienss with the right level of incorporation. Company Impact Analysis (CIA) What kind of an impact is your company having on its market? Where would your customers turn if they didn’t have your company to service them? What kind of market share are you capturing? Crew Resource Management (CRM) Are you most efficiently utilizing your current workforce to their highest and best use? Do employees go un-noticed when allocating promotions or staffing new positions within the organization? Entity Resilience How resilient is your company to internal as well as external threats? As you grow, North Pointe grows with you. Providing audits and training, think of this as a flu shot for your organization! Management Training Program/Handbooks Companies of all sizes find that finding and training quality managers is one of the most difficult undertakings that they face. Once you find these employees, it is imperative for efficiency and consistency that they be trained in the same process. At North Pointe we can tailor a management training program to your company and your employees. Operational Efficiency How efficiently are you operating your organization? The answer may surprise you! History has proven that those companies that feel they are running at peak efficiency are actually the ones who require the most change. Operational Inefficiency costs organizations millions in lost profit every year. Status Snap Shot Snap shots are created using information derived from extensive interviews with employees, management and even select customer focus groups. These snap shots are great tools that can be used in conjunction with other services offered by NPCS and can in some cases make those services more effective. Company leadership can very easily become out of touch with what is happening in the “trenches" of everyday operation. By using confidential meetings the NPCS team can give real time feedback and employee opinion. Corporate Training At North Pointe, we employ the nations leading corporate trainers. With many years of combined experience, these trainers have worked for many companies including the world’s largest Dodge auto dealer. Training can be on an array of subjects custom fit to your company’s needs and unique challenges. Customer Service It is said that 80% of customer complaints are traceable to the company and/or organization as well as the employee that engaged that customer. This allocates the responsibility for poor customer service numbers to the organization, and not the individual employees. As a CEO or upper manager, it is crucial that you start this value chain from the top down. If your company’s mission and values are important to you and your management team then they will be important to them as well. Customer service is an area that must be addressed before it becomes an issue. Once it begins to affect bottom line it may be too late to remediate. Call on our experts to assist in the creation and continuous improvement of your company’s customer service programs and techniques. Employee Value & Value Chain Employee value is a key factor in employee turnover. As companies grow this area tends to be the most overlooked and in the end proves to be the most expensive. Leadership Development "True leaders are born, not trained." As a result, those individuals within your company who possess these skills need to be coached and helped in developing their natural abilities. With numerous workshops, classes and training aids, North Pointe can customize leadership development packages for your organization and for your leaders. Organizational Communication Communication structure can be one of the biggest troublemakers in business, regardless of size. Oftentimes organizations who feel they don’t need improvement in this area are only kidding themselves. A small investment in the continuous improvement of your communication infrastructure will be the difference between mediocrity and success!