Advertising
Has your organization’s marketing department hit a wall? Are your advertising dollars being spent in the wrong places? If not studied and continually monitored, advertising can be one of the largest money pits in business. Do not waste any more money before calling our experts. Time is of the essence!
Branding
How do you position your company to become a market competitor? Call on our branding experts to establish your company’s position!
Community Relations
Does your company have an active presence in the community? Are you well thought of and how well does public opinion support you? North Pointe specializes in assisting CEO’s and upper management in taking the steps necessary to establish this relationship or rebuild an existing one.
Company Impact Analysis (CIA)
What kind of an impact is your company having on its market? Where would your customers turn if they didn’t have your company to service them? What kind of market share are you capturing?
Conflict Resolution
With over 40 years of combined Conflict Resolution and Mediation training, our CR team has seen it all! No problem is too big or too small. Servies include on site live training as well as custom designed programs and training manuals.
Consolidation & Merger Services
Are you looking to bring two companies together in the next two years? Let our experts assist you throughout all stages of this process. These phases include planning, negotiation, and implementation.
Construction Management
From site selection to contractor and architect selection, let our team manage every detail of your next residential or commercial construction project.
Corporate Training
At North Pointe, we employ the nations leading corporate trainers. With many years of combined experience, these trainers have worked for many companies including the world’s largest Dodge auto dealer. Training can be on an array of subjects custom fit to your company’s needs and unique challenges.
Crew Resource Management (CRM)
Are you most efficiently utilizing your current workforce to their highest and best use? Do employees go un-noticed when allocating promotions or staffing new positions within the organization?
Crisis Management
Fire, theft, flood, accident, deficit control, loss of key employees, press relations, company image, slow collections, fraud, lawsuits, sexual harassment, acquisitions, product recalls, natural disasters, product failure.
Customer Relationship Management
Do your customers and clients feel that you value their business and seek to form a long-term business with them? If not, allow us to advise you on how to establish this relationship NOW!
Customer Service
It is said that 80% of customer complaints are traceable to the company and/or organization as well as the employee that engaged that customer. This allocates the responsibility for poor customer service numbers to the organization, and not the individual employees. As a CEO or upper manager, it is crucial that you start this value chain from the top down. If your company’s mission and values are important to you and your management team then they will be important to them as well. Customer service is an area that must be addressed before it becomes an issue. Once it begins to affect bottom line it may be too late to remediate. Call on our experts to assist in the creation and continuous improvement of your company’s customer service programs and techniques.
Distribution, Supply Chain
The bigger an organization gets the larger and more complex its’ supply and distribution chain becomes. As this chain grows larger, the opportunity for breakdown and in-efficiency presents itself. Your supply and distribution chain doesn’t have to be a problem area. Our team will help to build this chain with your organization as it grows in order to prevent breakdown, or repair one that is already established and failing.
Employee Morale
Employee morale can literally make or break a President/CEO and their organization. Whether you are acting proactively to keep morale levels high or if you are forced to be reactive to remedy low morale levels, our team of experts can help. From staff workshops, training, and retreats, North Pointe professionals can help dig you out of the morale sink hole.
Employee Turnover
Employee turnover is one of corporate America’s most expensive epidemics. With the cost of employee training continually rising this will prove to be a growing issue with companies’ nation wide.
Employee Value & Value Chain
Employee value is a key factor in employee turnover. As companies grow this area tends to be the most overlooked and in the end proves to be the most expensive.
Entity Resilience
How resilient is your company to internal as well as external threats? As you grow, North Pointe grows with you. Providing audits and training, think of this as a flu shot for your organization!
Executive Search
Finding and selecting the right executive or upper level manager can be one of the most pivotal selections that a CEO can make. From compiling the most attractive compensationpackage to interviewing candidates, North Pointe has experts that will provide an outsiders point of view throughout this crucial process.
Grant Writing
At North Pointe, we understand that when your organization relies on grants for operational funding you can’t afford to leave anything to chance. That is why when called we send some of the nation’s most successful grant writers. We measure success by the proven results of our grant writing specialists!
Leadership Development
"True leaders are born, not trained." As a result, those individuals within your company who possess these skills need to be coached and helped in developing their natural abilities. With numerous workshops, classes and training aids, North Pointe can customize leadership development packages for your organization and for your leaders.
Logistics Management
Fleet management, logistics network design, inventory management, supply/demand planning, packaging and assembly.
Management Training Program/Handbooks
Companies of all sizes find that finding and training quality managers is one of the most difficult undertakings that they face. Once you find these employees, it is imperative for efficiency and consistency that they be trained in the same process. At North Pointe we can tailor a management training program to your company and your employees.
Manufacturing
Regardless of whether your organization’s main industry is manufacturing or if you outsource to a third party manufacturer, manufacturing can be an area that exposes your organization to a long list of potential problems and costly over-sights.
Merchandizing
It is a proven fact that customers know whether they will do business with a salesman or woman within the first 35 seconds of speaking with them. The same is true as these customers walk into your storefront and establish a first impression of your organization. How important is it for your organization to connect with customers? Absolutely crucial! From store layout to product displays our experts will consult on the most efficient means to display and organize your products and sales floors.
New Product Development
Have a new idea for a product and require advice and help along the way? We can even help you in the patent process. Our New Product Development Specialists will assist you from concept to prototype and from product manufacturing to test marketing.
New Technology Integration
Whether you are integrating new software or equipment, our team of experts will assist in the purchase, installation, as well as employee training. Regardless if you have one location or if you have 100, let us manage your technology integration project from start to finish. The results are incredible. Less down time, reduced inefficiency during first 6 months of use, as well as overall cost savings.
Operational Efficiency
How efficiently are you operating your organization? The answer may surprise you! History has proven that those companies that feel they are running at peak efficiency are actually the ones who require the most change. Operational Inefficiency costs organizations millions in lost profit every year.
Order Management
You have found the right product, placed the order…now. What? Our team of experts can professionally coach your managers on how to track this process and follow it from order to delivery. Increase efficiency and decrease time to delivery.
Organizational Communication
Communication structure can be one of the biggest troublemakers in business, regardless of size. Oftentimes organizations who feel they don’t need improvement in this area are only kidding themselves. A small investment in the continuous improvement of your communication infrastructure will be the difference between mediocrity and success!
Outsourcing Services
In today’s ever changing market place more and more companies are implementing outsourcing as an important step in becoming more streamlined and more profitable. We understand that in order to stay competitive, companies must always have an open eye for areas that outsourcing may be the more economical choice.
Policies/Procedures
New or old every business needs a current and effective policies and procedures manual. Call on our team of experts to assist you in the process in the creation of a new manual or the revitalization of an existing one. These can be on anything from regulations on material handling, employee termination procedure, equipment operation/training, and more!
Public Relations/Marketing Public Schools
Today's Public School faces more challenges on a daily basis than most schools of the past faced in a decade! We have hired retired educators, principals and administrators who have been through it all. Our Public School PR team works both in a pro-active planning function as well as a re-active one. Services include administrator and teacher training, crisis management, and more!
Public School Remodeling
Public school remodeling is one of the most time intensive processes that teachers, principals, administrators and school districts face today. Our PSR consultant has been through multiple remodel projects. We couple this experience and insight with one of our architects to offer a level of consultation not available anywhere else in the world! We can save you thousands of dollars. Call today!
Purchasing/Receiving
Your purchasing department represents the front end of your business, where as the receiving represents the back. Even though these departments are often undervalued or overlooked, they are one of the most crucial aspects of a customer service or retail operation. These departments can affect time to delivery to customer, making or breaking deadlines, staying fiscally responsible with your organizations budget and much more. Our team will come in and work with your department to polish an existing program or develop a brand new program and aid in the implementation.
Quality Control (QC)
As Martin Van Buren once said, “It’s easier to do a job right than to explain why you didn’t". The most successful organizations in the world instill a high level of quality control in their employees. If employers make it clear to employees that quality is one of the most important goals in the organization, customer satisfaction and positive brand awareness levels will rise. Our QC team specializes in: quality audits, advising, training, client polls and surveys.
Real Estate Sales & Acquisitions
As the nation drives forward through natural disasters and rising costs of doing business the one investment that continues to show results regardless of national economy is real estate. With numerous licensed real estate agents on staff, North Pointe’s Real Estate Team can be deployed to advise and assist in this area. Whether your company needs to sell real estate to free capital or if you require a tax shelter and need to acquire real estate, our team will advise you from site selection, size of purchase, negotiations, and the purchase and closing process.
Security Services
North Pointe offers this cutting edge program for all banking and high security operations. After the initial consultation with company directors and CEO’s we send in our tactical team undercover for sting and covert operations during and after normal business hours. These team members have been trained by the United States Military in tactical operations. Test your employees, security system and facility for weak points.
Senior Project Development
Coming Soon!
Status Snap Shot
Snap shots are created using information derived from extensive interviews with employees, management and even select customer focus groups. These snap shots are great tools that can be used in conjunction with other services offered by NPCS and can in some cases make those services more effective. Company leadership can very easily become out of touch with what is happening in the “trenches" of everyday operation. By using confidential meetings the NPCS team can give real time feedback and employee opinion.
Student Motivation & Recognition
Coming Soon!
Warehousing/Materials Handling
This behind the scene aspect of business can be riddled with inefficiency problems. Receiving, handling and storage can all add up to budget deficits and danger to employees. Call on our team of experts to come in and observe your current practices. After observation of how and why this department of your company is run they will draft revised policies, procedures, and safety practices for your review. An outsider’s point of view is priceless in this case!
